Development of Frontline Leaders: A Stealth Approach
Date: Tuesday, April 9, 2019
Time: 2:00 PM ET
Many organizations have limited resources (time, bandwidth, funding) for the personal development of frontline leaders. The focus is often on training and ensuring those individuals have the skills to perform their job. This approach to personal development utilizes a “stealth approach” that can utilize resources in place to impart this knowledge through a facilitated mentorship approach.
- Determine key competencies to focus on.
- Provide easy to use resources for mentors to facilitate discussion and create action items.
- Create micro-level activities and assignments for mentees to complete between sessions and build on throughout the session term.
Felicia White is the senior director of training and development for Church’s Chicken, and has been with the organization for 11 years. White is responsible for managing training for Church’s domestic operations. In addition to managing training, White is the co-founder and chair of the employee resource Church’s Women’s Forum.
In addition to her work with Church’s, White has been a member and volunteer with the Women’s Foodservice Forum since 2007 and works closely with the Women of Color and LGBTA Communities of Interest, as well as serving as the ambassador for Church’s.
White holds an associate degree in culinary arts, a bachelor’s degree in hospitality administration and master’s degree in business administration, and through her work has developed expertise in building leadership development and mentorship programs.