Hard Data from Soft Skills: Transforming Performance into Measurable ROI within Six Months

Date: Thursday, February 21, 2019

Time: 2:00 PM EST

Duration: 60-minutes

This webinar will help organizations determine how to turn Talent Management data into measurable ROI. The presentation by Patricia Aquaro (BNY Mellon) and Dr. Declan Dagger (ETU) will include:

  • A deep dive into the business impacts of simulation-based soft skill assessment and training
  • An overview of the L&D and Talent Management metrics reported at board level
  • The business challenges (both obvious and unexpected) simulations are solving for
  • Identifying the metrics that result in tangible ROI
  • A six-month roadmap for organizations to report ROI to Talent Management leaders

ROI reporting across the Talent Management life cycle will become the norm over the next 12 months, if not already. The six-month preparation plan discussed in this webinar will answer the following questions:

  • What to assemble, in what order, and when.
  • Where to get insights, case studies, and best practices to inspire your own approach.
  • Why tying assessment to ROI is becoming a very real concern for L&D, HR, and Talent Management.

Sponsored by:




   Patricia Aquaro
Managing Director and Head of Risk & Professional Excellence

   BNY Mellon

CLO Learning in Practice Awards 2018 - The Trailblazer Award (Gold - Division 1)

Patricia E. Aquaro is Managing Director and Head of Risk & Professional Excellence within Global Talent & Development at BNY Mellon. She is responsible for developing learning solutions to cultivate a strong risk culture and enhance the professional skills of employees across the company.

Previously, Ms. Aquaro was Credit Portfolio Manager for Broker-Dealers, Alternative Funds and Finance Companies in the Global Financial Services Credit Division. In 2007, she concluded a high-priority initiative for the division by establishing a central group to manage affiliate relationships across the institution and ensure compliance with Regulation 23 A & B, which governs transactions between a bank and its affiliates. She was also responsible for the integration of existing portfolios and new credit exposures resulting from the merger of The Bank of New York and Mellon Financial.

After completing the Bank’s formal credit training program, she joined Global Client Management and developed a new centralized credit underwriting function for the North American Banks Division. She subsequently implemented this model across all groups within Financial Institutions. Ms. Aquaro joined The Bank of New York Mellon in January 1996 through the acquisition of JP Morgan’s global custody business.

Ms. Aquaro is an active member of WIN, BNY Mellon’s Women’s Initiative Network. Previously, Ms. Aquaro served as a member of the Financial Institutions Portfolio Management Committee and as a Steering Committee member for BNY Mellon’s Tri-party Market Practices Reform Initiatives. For three consecutive years she served as the Co-Chair of the Annual Women United in Philanthropy Luncheon committee and also served as Secretary on the Board of Directors for CMCAS – Capital Markets Credit Analyst Society.

Ms. Aquaro earned her B.A. degree in Mathematics from Manhattan College and currently resides in Manhattan, New York.


   Declan Dagger
CEO & Founder


Declan is a pragmatic entrepreneur focused on behavioral-based technologies to drive business productivity and performance.

Having worked for over 10 years in applied research in learning and development, educational psychology, localization and social media, Declan has a wealth of experience in designing innovative solutions to complex problems.

Declan's goal is to lead EmpowerTheUser (ETU) in enabling global organizations to transform how they select, manage and develop their talent to drive accountable business performance.

Declan is also the co-creator and host of BehaviorConf19, a global hands-on initiative for leaders working in and for learning, talent, and HR.