Measurement & Evaluation: Using Data to Demonstrate Business Impact
Date: Thursday, October 3, 2019
Time: 2:00 PM EST
Learning leaders are under increasing pressure to provide hard data that shows a relationship between learning activities and business outcomes. We’ll share an innovative approach that we’re using to create a methodology, process and infrastructure that begins to tie learning to business impact. We’ll also explore how to identify the right data sources for your organization and how to store data in a centralized, integrated, automated and scalable environment.
Supporting learning objectives/session takeaways:
- Determine the data sources that are appropriate for your organization.
- Understand your needs for data storage and usage.
- Identify next steps for collecting and storing data.
Kristin Cassino is the manager of learning services for global risk solutions at Liberty Mutual Insurance Group, a business unit with 8.5 billion in sales and 8,500 employees. Learning services supports technical training including claims, underwriting and distribution. Cassino started in the learning field at State Street Bank in Boston by building a small training department from the ground up. She led training departments for several banks in California before returning to Boston to join Liberty Mutual. Today Cassino leads a group of more than 100 training professionals. Her recent focus for the team has been on improving consulting capabilities, increasing agility and using measurement and evaluation to demonstrate business impact.
Mike Reed is the director of instructional design and administration within global risk solutions learning services at Liberty Mutual Insurance Group, a business unit with 8.5 billion in sales and 8,500 employees. Learning services supports technical training including claims, underwriting and distribution. Reed’s group supports program design and development, content management, internal information systems and training delivery support on the corporate systems.
Reed has 15 years of experience in information technology where he spent 10 years as a software engineer and five years as a technology manager. He also has 15 years of experience in course and program development for adult learners. His recent area of focus has been establishing and using technical platforms to measure the business and talent impacts of training programs developed and delivered by learning services.